Accessibility Policy

Click here to view our Multi-Year Accessibility Plan

Statement of Commitment

We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. We strive to operate our business in a manner that respects the dignity and independence of persons with disabilities.

Communication

When communicating with a person with a disability, we will do so in a manner that considers the person’s disability. We will work with the person to determine what method of communication works for them.

Service Animals

We are committed to welcoming people with disabilities and their service animals. In cases where the animal is excluded by law from the premises, alternative forms of service will be offered.

When we cannot easily identify that an animal is a service animal, our staff may ask for appropriate documentation.

While on our premises, the individual is responsible for the care, control, and supervision of their service animal.

Support Persons

We welcome people with disabilities that are accompanied by a support person. If confidential information needs to be discussed in the presence of a support person, consent will be obtained from the customer, prior to any conversation.

In the event it is considered necessary to protect the health and safety of the person with a disability or the health and safety of others, we may request a person with a disability be accompanied by a support person.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services. Persons with personal assistive devices are permitted to bring their devices into our business.

Employment Standard

We are committed to fair and accessible employment practices. We have taken the following steps to notify the public and staff that, when requested, we will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

We will take the following steps to:

• Make job applicants aware that we will accommodate disabilities during our selection process.
• Consult with job applicants who request accommodations and make adjustments that best suit their needs.
• Notify successful applicants of our policies and procedures for accommodating employees with disabilities.

We will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

• Develop individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
• Outline steps we will take to help employees return to work when they have been absent because of a disability.

Temporary Notice of Disruption

In the event of a planned or unplanned disruption of the facilities or services at our dealership, a notice of temporary disruptions will be posted in conspicuous locations in the dealership.

Notice of temporary disruptions will include the following information:

• Reason for the disruption.
• Anticipated duration of the disruption.
• Description of alternative facilities or services.

If the disruption is anticipated, advance notice of the disruption will be provided. In the event a disruption is unplanned, notice will be provided as soon as possible.

Training for Staff

We will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws and the Ontario Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members.

We shall ensure that all employees receive training in the following areas:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Our plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• What to do if a person with a disability is having difficulty accessing our goods and services.
• Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

We are committed to providing high quality customer service and aim to continuously improve the accessibility of our customer service to our customers.

Customers who wish to provide feedback on the way we provide goods and services to people with disabilities can contact any Department Manager or the General Manager by phone or email at hello@lag.ca . All feedback, including complaints, will be reviewed by Department Manager and General Manager for resolution options and action plan.

• Customers can expect to hear back in 5-10 business days.
• Such feedback may be made by telephone, in person, in writing, or by email.
• Where possible, feedback will be addressed immediately.
• Feedback that requires more time to be addressed will be reviewed before an action is taken.